VIP Casino Host: Elite Guest Relations

Caesars Entertainment; Las Vegas (NV); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Caesars Palace in Las Vegas is seeking an Executive Casino Host to build relationships with high‑value players and coordinate VIP amenities with personalized service. You will drive engagement through promotions, events and loyalty benefits, delivering exceptional guest experiences across the resort.

Responsibilities include recruiting new players, analyzing activity with CRM tools, and ensuring compliance with regulatory standards while maintaining top-tier guest satisfaction and loyalty for

Qualifications

• Minimum 4-6 years of casino host, player development, casino marketing, or hospitality experience.
• Proven track record in managing VIP customer relationships.
• Strong analytical abilities with experience interpreting player performance data.
• Fluent in English and able to work flexible schedules including nights and weekends.
• Ability to travel for Player Development opportunities.

Responsabilités

• Develop and strengthen relationships with targeted high-value players.
• Leverage promotions, events, and loyalty benefits to drive engagement and visitation.
• Coordinate accommodation, reservations, transportation, and VIP amenities.
• Recruit new high-value gaming customers through networking and referrals.
• Anticipate guest needs and deliver exceptional experiences that foster loyalty.
• Analyze player activity to identify opportunities to increase trip frequency and spend.
• Monitor performance using CRM tools and player tracking systems.
• Ensure proper collection of credit and compliance with regulatory standards.
• Collaborate with other departments to ensure guest satisfaction and consistent service.

Connaissances

Relationship management

Sales skills

Customer service

Analytical abilities

English fluency

Communication

Formation

Bachelor's degree preferred

Marketing/Business Administration background preferred

Description du poste

Caesars Palace in Las Vegas is seeking an Executive Casino Host to build relationships with high‑value players and coordinate VIP amenities with personalized service. You will drive engagement through promotions, events and loyalty benefits, delivering exceptional guest experiences across the resort.

Responsibilities include recruiting new players, analyzing activity with CRM tools, and ensuring compliance with regulatory standards while maintaining top-tier guest satisfaction and loyalty for