VIP Casino Host & Guest Concierge

Caesars Entertainment

California (MO)

On-site

USD 45,000 - 65,000

Full time

8 hours ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Caesars Entertainment is seeking a Casino Host to develop designated customer segments and increase visitation and play. Build loyalty among premium guests by providing personalized service and coordinating reservations, tickets, transportation and other guest needs.

You will discuss problem resolution, approve credits within guidelines, and prospect for new business while collaborating with casino marketing and operations to deliver exceptional guest experiences.

Qualifications

College degree in Marketing, Hotel or Business preferred.
Minimum 2 years Casino Host, Slot Host or VIP Services experience in a major gaming operation, preferably in Las Vegas.
Proven track record of personally providing excellent customer service.
Excellent interpersonal, communication, team-building and problem-solving skills.
Willing to work any shift when necessary.
Able to speak, read, write and understand English.

Responsibilities

Develop designated customer segments to increase visitation and play.
Create loyalty to Caesars Entertainment among valued guests by building lasting relationships and effectively utilizing marketing techniques.
Authorize credits and airfare reimbursements up to specified limits and settle disputes.
Provide personalized service to casino guests by arranging future trips and needs while in-house.
Prospect for new casino business and participate in Casino Marketing events.