VIP Casino Host & Guest Experience Lead

Caesars Entertainment Corporation; Las Vegas (NV); On-site; USD 85,000 - 110,000; Full time

Job summary

Caesars Entertainment Corporation is seeking an Executive Casino Host for Planet Hollywood Las Vegas. The role focuses on building strong relationships with high-value players, delivering personalized service, and organizing exclusive events to drive guest loyalty and repeat visits.

Based on experience, you will manage invitation lists, coordinate team efforts, and ensure compliance with regulatory and company policies while maintaining exemplary guest relations in a fast-paced casino

Qualifications

• Minimum of an associate degree required.
• Bachelor's degree or equivalent experience preferred.
• Minimum of five years in gaming, casino marketing, public relations, or related fields.
• Deliver exceptional guest service by creating personalized, memorable experiences.
• Resolve guest concerns effectively while balancing guest satisfaction with company interests.
• Build and maintain strong relationships across all levels.
• Communicate clearly and professionally, both verbally and in writing.
• Demonstrate creativity and innovation in enhancing guest experience.
• Maintain composure and professionalism in fast-paced environments.
• Uphold confidentiality of Caesars Entertainment information and guest data.
• Demonstrate integrity and uphold high standards in a regulated gaming environment.
• Represent Caesars Entertainment with professionalism and inspire others.
• Ensure compliance with all policies and procedures.
• Provide high-quality customer service leveraging gaming or marketing experience.
• Work flexible hours to support business needs.
• Meet employment eligibility requirements, including 21+ and NV gaming license.

Responsibilities

• Greet and host players.
• Develop invitation lists for special events and plan events.
• Coordinate activities with team members.
• Organize and participate in off-property functions.
• Develop incremental trips for players.
• Monitor competitive promotions.
• Provide compliments for players per guidelines.
• Explain programs and qualifications to prospective gaming customers.

Skills

Gaming industry experience

Public relations

Guest service

Communication skills

Team collaboration

Regulatory compliance

Education

Associate degree

Bachelor's degree preferred

Job description

Caesars Entertainment Corporation is seeking an Executive Casino Host for Planet Hollywood Las Vegas. The role focuses on building strong relationships with high-value players, delivering personalized service, and organizing exclusive events to drive guest loyalty and repeat visits.

Based on experience, you will manage invitation lists, coordinate team efforts, and ensure compliance with regulatory and company policies while maintaining exemplary guest relations in a fast-paced casino