VIP Casino Host & Guest Experience Lead

Caesars Entertainment Corporation; Las Vegas (NV); On-site; USD 85,000 - 120,000; Full time

Job summary

Caesars Entertainment Corporation is seeking an Executive Casino Host to cultivate relationships with high-value gaming customers at Planet Hollywood Las Vegas. You will deliver personalized experiences, recall guest preferences, and coordinate events to drive loyalty and repeat visits across the property.

The role requires strong communication, creativity, and service mindset with a focus on integrity, discretion, and adherence to gaming regulations.

Qualifications

• Minimum of an associate degree required.
• Bachelor's degree preferred or equivalent combination of education and experience.

Responsibilities

• Build strong relationships with gaming customers and deliver personalized service.
• Identify and develop new player relationships and invitations for events.
• Coordinate with team members to host players and organize events.
• Develop incremental trips for players and monitor promotional activities.
• Provide complimentary offers within program guidelines to guests.
• Explain program qualifications and benefits to prospective gaming customers.
• Maintain confidentiality and uphold Caesars standards and policies.

Skills

Customer service

Relationship building

Communication skills

Attention to detail

Upselling skills

Education

Associate degree

Bachelor's degree

Job description

Caesars Entertainment Corporation is seeking an Executive Casino Host to cultivate relationships with high-value gaming customers at Planet Hollywood Las Vegas. You will deliver personalized experiences, recall guest preferences, and coordinate events to drive loyalty and repeat visits across the property.

The role requires strong communication, creativity, and service mindset with a focus on integrity, discretion, and adherence to gaming regulations.