Elite Casino Guest Relations & Events Host

Kinsley Power Systems; Reno (NV); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading casino entertainment provider in Reno is seeking a Guest Services Representative to enhance guest experiences through personalized service and strategic marketing initiatives. The ideal candidate should possess exceptional communication and interpersonal skills, with some experience in casino marketing being a plus. Responsibilities include handling reservations, managing guest relations, and responding to complaints with professionalism. The role requires a minimum age of 21 and relevant licensing with the Nevada Gaming Board. Flexible hours, including holidays and weekends may apply.

Qualifications

• Previous casino marketing experience is a plus.
• Must be at least 21 years old.
• Must obtain appropriate licensing with the Nevada Gaming Board.

Responsibilities

• Perform functions in accordance with state and federal laws.
• Ensure high standards of guest service.
• Manage room reservations and guest amenities.
• Communicate with premium guests about services and promotions.
• Respond professionally to guest complaints.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving

Attention to detail

Customer service

Sales strategies

Tools

Microsoft Office Products

Excel

Job description

A leading casino entertainment provider in Reno is seeking a Guest Services Representative to enhance guest experiences through personalized service and strategic marketing initiatives. The ideal candidate should possess exceptional communication and interpersonal skills, with some experience in casino marketing being a plus. Responsibilities include handling reservations, managing guest relations, and responding to complaints with professionalism. The role requires a minimum age of 21 and relevant licensing with the Nevada Gaming Board. Flexible hours, including holidays and weekends may apply.