VIP Casino Guest Relations Specialist

Kinsley Power Systems; Reno (NV); On-site; USD 31,200 - 45,800; Full time

Job summary

Infinity Rewards is seeking a customer-focused team member to greet guests on the casino floor, assist with reservations and promotions, and process requests to ensure guest satisfaction. The role requires a positive communication style and the ability to manage multiple inquiries.

Weekend availability is required, with flexibility for shifts. Prior casino experience is preferred and candidates must be 21 or older. Knowledge of the tracking system and club programs is a plus.

Qualifications

• Effective communication and time management.
• Define and solve practical problems and deal with a variety of situations in a calm, professional manner.
• Ability of complex reading, writing, and task completion as well as simple math skills is required.

Responsibilities

• Answer calls and process requests from guests. Make return and follow up calls to maintain proper communication with guests.
• Walk the casino floor to meet and greet new and established guests. Sign up new players as needed.
• Make constant contact with both internal and external guests to provide optimal guest service.
• Listen and respond to guest inquiries using a positive, clear speaking voice. Troubleshoot guest’s concerns regarding data entered the tracking system, answer questions and offer assistance to provide guest satisfaction, referring to the appropriate supervisor when necessary.

Skills

Communication

Time management

Problem solving

Reading/writing

Math skills

Job description

Infinity Rewards is seeking a customer-focused team member to greet guests on the casino floor, assist with reservations and promotions, and process requests to ensure guest satisfaction. The role requires a positive communication style and the ability to manage multiple inquiries.

Weekend availability is required, with flexibility for shifts. Prior casino experience is preferred and candidates must be 21 or older. Knowledge of the tracking system and club programs is a plus.