VIP Automotive Service Advisor

Colonial Group; Portland (ME); On-site; USD 40,000 - 55,000; Full time

Job summary

Colonial Group seeks a Service Writer to support the Service Manager in delivering an exceptional customer experience at our Portland, ME location. The role emphasizes safe operations, effective communication, and adherence to VIP processes to ensure high-performance service standards.

The position requires strong verbal and written communication, organizational skills, and a solid understanding of automotive servicing.

Qualifications

• Excellent verbal and written communication skills.
• Sound business sense with the ability to analyze, prioritize, identify, and implement solutions.
• Strong organization and time management skills.
• A comprehensive understanding of automotive servicing and the industry.

Responsibilities

• Ensure workplace safety as priority.
• Consult with customers, educate them on vehicle condition based on inspection results.
• Aim for better engagement as measured by SAX score.
• Learn and execute VIP processes and duties as assigned by Service Manager.
• Maintain facility and equipment; ensure cleanliness and readiness for daily operations.
• Enforce compliance with ethics, regulations, and procedures.

Skills

Verbal communication

Written communication

Business sense

Organization

Education

Two-year college/technical school

Equivalent education/experience

Related automotive service experience

Job description

Colonial Group seeks a Service Writer to support the Service Manager in delivering an exceptional customer experience at our Portland, ME location. The role emphasizes safe operations, effective communication, and adherence to VIP processes to ensure high-performance service standards.

The position requires strong verbal and written communication, organizational skills, and a solid understanding of automotive servicing.