VIP Auto Service Concierge

VIP Tires & Service; Portland (ME); Hybrid; USD 38,000 - 46,000; Full time

Job summary

VIP, Inc. is seeking a Service Writer in Portland, ME to support the Service Manager and deliver a differentiated customer experience. You will consult with customers, communicate vehicle conditions based on MPI inspections, and help drive VIP programs and standards to achieve high SAX scores.

The role emphasizes teamwork, safety, and ongoing training to become certified in BATS, TPMS, ASE, and related credentials while maintaining clear communication with the service team.

Qualifications

• Excellent verbal and written communication required.
• Sound business sense with ability to analyze and prioritize solutions.
• Strong organization and time management skills; automotive servicing knowledge expected.

Responsibilities

• Consult with customers, build relationships, educate on vehicle condition.
• Follow VIP processes to educate customers about vehicle condition and solutions.
• Support service manager and team to deliver VIP programs and standards.
• Maintain safety and facility/equipment upkeep as described, ensuring clean service area.
• Adhere to service ethics, regulations, and procedures.

Skills

Verbal & written communication

Business sense

Time management

Automotive servicing knowledge

Education

Two-year college or technical school program

Tools

ASE C1 Certification

ASE P2 Certification

ASE G1 Certification

State Inspection License

Job description

VIP, Inc. is seeking a Service Writer in Portland, ME to support the Service Manager and deliver a differentiated customer experience. You will consult with customers, communicate vehicle conditions based on MPI inspections, and help drive VIP programs and standards to achieve high SAX scores.

The role emphasizes teamwork, safety, and ongoing training to become certified in BATS, TPMS, ASE, and related credentials while maintaining clear communication with the service team.