VIP Automotive Service Advisor

Colonial Group; Boston (MA); On-site; USD 25,000 - 39,000; Full time

Job summary

Colonial Group is seeking a Service Writer in Boston, MA to support the Service Manager and help deliver exceptional customer experiences. The role focuses on educating customers about vehicle conditions, coordinating with technicians, and upholding VIP standards.

Qualified candidates will have strong communication, organization, and automotive knowledge, with a commitment to safety and departmental protocol.

Qualifications

• Excellent verbal and written communication is required.
• Strong organization and time management skills are essential.
• Comprehensive understanding of automotive servicing and the industry.

Responsibilities

• Consult with customers and build relationships to educate them about vehicle conditions.
• Assist the Service Manager and team to deliver VIP programs and standards.
• Maintain safety, cleanliness, and order in the service department and facility.
• Assist in dispatching work orders and ensuring proper workflow to technicians.
• Support training and team meetings to improve customer experience.
• Ensure compliance with service ethics, codes, and policies.

Skills

Communication

Time management

Automotive knowledge

Education

Two-year college recommended

Job description

Colonial Group is seeking a Service Writer in Boston, MA to support the Service Manager and help deliver exceptional customer experiences. The role focuses on educating customers about vehicle conditions, coordinating with technicians, and upholding VIP standards.

Qualified candidates will have strong communication, organization, and automotive knowledge, with a commitment to safety and departmental protocol.