Automotive Service Writer & Customer Experience Specialist

VIP, Inc.; Lowell (MA); On-site; USD 25,000 - 39,000; Full time

Job summary

VIP, Inc. is seeking a Service Writer in Lowell, MA to help deliver an exceptional customer experience. You will work with a team to explain vehicle conditions, coordinate service, and support the Service Manager in meeting VIP standards.

The role requires effective communication, adherence to safety policies, and ongoing learning through LMS and vendor trainings. A strong focus on customer satisfaction and teamwork is essential.

Qualifications

• Excellent verbal and written communication.
• Strong organization and time management skills.
• A comprehensive understanding of automotive servicing and the industry.

Responsibilities

• Consult with customers to educate them about vehicle condition based on inspection results.
• Maintain effective communication with team and ensure safety policies are followed.
• Support service manager to deliver VIP programs and standards.

Skills

Verbal communication

Written communication

Organization & time management

Automotive servicing knowledge

Education

Two-year college or technical school recommended

Equivalent education / experience

Job description

VIP, Inc. is seeking a Service Writer in Lowell, MA to help deliver an exceptional customer experience. You will work with a team to explain vehicle conditions, coordinate service, and support the Service Manager in meeting VIP standards.

The role requires effective communication, adherence to safety policies, and ongoing learning through LMS and vendor trainings. A strong focus on customer satisfaction and teamwork is essential.