Automotive Service Writer — Customer Experience Pro

VIP, Inc.; Needham (MA); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

VIP, Inc in Needham Heights, MA is seeking a Service Writer to join our automotive service team. You will help customers by explaining vehicle conditions detected during MPI inspections and guiding them through recommended solutions.

This non-exempt, hourly role emphasizes safety, teamwork, and meeting VIP program standards. You will participate in training, schedule adherence, and daily/weekly performance reporting to support service goals.

Formación

• One year of related experience in automotive service field.
• Two-year college or technical school program recommended.
• Equivalency of education and experience.
• Current, valid driver’s license issued in state of residence.
• ASE Certification P2 – Parts Specialist recommended.
• ASE Certification G1 – Maintenance and light repair recommended.
• State Inspection License Required (where applicable)

Responsabilidades

• Consult with customers to educate them about vehicle condition based on MPI inspection.
• Coordinate with technicians to allocate work orders using first-available policy.
• Support achievement of VIP SAX score through customer engagement.
• Learn and execute VIP processes and standards for a better customer experience.
• Maintain facility, comply with safety policies, and support team communication.

Conocimientos

Excellent communication

Time management

Team collaboration

Customer service

Educación

One year of related automotive experience

Two-year college or technical program recommended

Equivalency of education and experience

Valid driver's license

ASE P2 certification recommended

ASE G1 certification recommended

Descripción del empleo

VIP, Inc in Needham Heights, MA is seeking a Service Writer to join our automotive service team. You will help customers by explaining vehicle conditions detected during MPI inspections and guiding them through recommended solutions.

This non-exempt, hourly role emphasizes safety, teamwork, and meeting VIP program standards. You will participate in training, schedule adherence, and daily/weekly performance reporting to support service goals.