VIP Automotive Service Advisor

VIP Tires & Service; Bedford (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

VIP Tires & Service is seeking a Service Writer in Bedford, NH to support the Service Manager and deliver an exceptional customer experience. The role emphasizes safety, teamwork, and adherence to VIP programs and standards.

The successful candidate will liaise with customers, explain vehicle conditions based on MPI results, and help drive SAX scores while maintaining the service desk and facility. This position follows non-exempt, hourly classification and requires ASE and other automotive

Qualifications

• Excellent verbal and written communication.
• Strong business sense with the ability to analyze, prioritize, and implement solutions.
• Solid organizational and time-management abilities.

Responsibilities

• Ensure safety policies are followed and training completed.
• Coordinate with the team and dispatch work orders to technicians efficiently.
• Consult with customers to educate them about vehicle conditions after MPI inspection.
• Maintain facility cleanliness and equipment readiness.
• Support the Service Manager to meet performance targets.

Skills

Verbal communication

Written communication

Time management

Organizational skills

Automotive knowledge

Education

Two-year college or technical school program

Equivalent combination of education and experience

Job description

VIP Tires & Service is seeking a Service Writer in Bedford, NH to support the Service Manager and deliver an exceptional customer experience. The role emphasizes safety, teamwork, and adherence to VIP programs and standards.

The successful candidate will liaise with customers, explain vehicle conditions based on MPI results, and help drive SAX scores while maintaining the service desk and facility. This position follows non-exempt, hourly classification and requires ASE and other automotive