VIP Auto Service Writer: Customer Experience Lead

VIP Tires & Service

Ellsworth (ME)

On-site

USD 42,000 - 56,000

Full time

14 days+

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Job summary

VIP Tires & Service is seeking a Service Writer in Ellsworth, ME. The role supports the Service Manager and focuses on educating customers about vehicle conditions and VIP processes to deliver an exceptional customer experience.

The position requires staying aligned with safety, policies, and teamwork to achieve store SAX goals. Primary duties include customer consultation, learning automotive service basics (BATS, TPMS, ASE), and contributing to a clean, efficient service desk environment while

Qualifications

Excellent verbal and written communication.
Ability to build relationships with customers and educate them about vehicle condition.
Understanding of automotive servicing processes and VIP standards.
Strong organization and communication within a team.

Responsibilities

Serve customers by consulting with them and educating them about vehicle condition.
Achieve strong customer engagement as measured by SAX score.
Learn VIP processes and execute duties from the Service Manager.
Ensure daily facility and equipment readiness and cleanliness.
Maintain safety as a priority and follow all safety policies.
Communicate with management to ensure policy and standards compliance.