VIP Auto Service Advisor & Experience Leader

VIP Tires & Service; Hillsborough (NH); On-site; USD 25,000 - 39,000; Full time

Job summary

VIP, Inc. is hiring a Service Writer to deliver outstanding customer experiences. You will consult with customers, explain vehicle conditions based on MPI inspections, and follow VIP processes to ensure high-quality service. The role emphasizes teamwork, safety, and ongoing training to meet performance standards.

The position requires ASE certifications, a valid driver's license, and a commitment to safety and continuous improvement within a fast-paced service environment.

Qualifications

• Excellent verbal and written communication.
• Sound business sense with ability to analyze and prioritize.
• Strong organization and time management skills.
• Comprehensive understanding of automotive servicing and the industry.

Responsibilities

• Serve customers by consulting with them and educating them about vehicle condition based on MPI inspection results.
• Follow VIP processes to educate customers about their vehicle condition.
• Coordinate with technicians and manage work orders to ensure proper dispatching.
• Learn and execute all tasks assigned by the Service Manager to deliver a better customer experience.
• Maintain facility and equipment to meet safety and cleanliness standards.

Skills

Communication

Organization

Automotive knowledge

Business sense

Education

Two-year college/technical school

Tools

ASE C1 certification

ASE P2 certification

ASE G1 certification

Equipment safety certification

State inspection license

Job description

VIP, Inc. is hiring a Service Writer to deliver outstanding customer experiences. You will consult with customers, explain vehicle conditions based on MPI inspections, and follow VIP processes to ensure high-quality service. The role emphasizes teamwork, safety, and ongoing training to meet performance standards.

The position requires ASE certifications, a valid driver's license, and a commitment to safety and continuous improvement within a fast-paced service environment.