Video Teller - ITM Banking Specialist

City National Bank of West Virginia; Cross Lanes (WV); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Paid parental leave

Medical coverage

Dental coverage

Vision coverage

401(k) match

Descrizione del lavoro

City National Bank of West Virginia is hiring a Video Banker 1 to process ITM-based transactions via video. The role focuses on accurate processing, delivering exemplary service, and educating customers in a fast-paced setting.

The position requires a high school diploma, comfort with video communication, and the ability to multitask across platforms. It offers full-time hours with a schedule including weekends and some holidays.

Competenze

• High school diploma or equivalent.
• Minimum 6 months of front-line experience.
• Experience in a call center or customer service environment preferred.
• Comfortable appearing on camera and communicating via video.
• Ability to multi-task across several platforms simultaneously.
• Professional dress and demeanor.
• Willingness to work extended hours including weekends/holidays.

Mansioni

• Assist customers using Interactive Teller Machines (ITMs) and educate them on usage.
• Perform ITM transactions (cash handling, deposits, withdrawals, transfers, loan payments) accurately.
• Balance daily transactions and cash totals; investigate out-of-balance conditions.
• Balance customer transactions across multiple ITMs.
• Deliver exceptional customer service and identify sales/referral opportunities.
• Maintain up-to-date knowledge of bank products and services.

Conoscenze

Face-to-face communication

Customer relations

Bank operating systems knowledge

Attention to detail

Calm under pressure

Multitasking across platforms

Formazione

High school diploma

Strumenti

PC proficiency

Descrizione del lavoro

City National Bank of West Virginia is hiring a Video Banker 1 to process ITM-based transactions via video. The role focuses on accurate processing, delivering exemplary service, and educating customers in a fast-paced setting.

The position requires a high school diploma, comfort with video communication, and the ability to multitask across platforms. It offers full-time hours with a schedule including weekends and some holidays.