Video Teller: ITM Banker & Relationship Builder

Northwest Bank; Muncie (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Northwest Bank is seeking a Video Teller in Muncie, IN to enhance customer experience through ITM-driven interactions and electronic channels. The role emphasizes building relationships, cross-selling products, and accurate transaction handling in a fast-paced environment.

Responsibilities include addressing customer needs, resolving issues, and explaining policies while maintaining compliance. The role may require evening and Saturday shifts and collaboration with branch staff.

Qualifications

• High School Diploma or equivalent required.
• Less than 2 years customer service and banking-related operational support experience.
• Less than 2 years sales experience and teller experience.
• Less than 2 years computer and technology experience.

Responsibilities

• Serve customers in a professional, friendly manner via video and manage multiple programs simultaneously.
• Build relationships by listening to needs and explaining Northwest products/services.
• Identify cross-sell opportunities and refer to appropriate departments to meet goals.
• Resolve issues using knowledge of procedures; make on-the-spot decisions as needed.
• Utilize bank systems to process transactions and balance drawers accurately.
• Explain Northwest policies and procedures clearly to customers.
• Use ITM and electronic channels to facilitate transactions.
• May work outside normal hours and on Saturdays.

Skills

Customer service

Bank operations

Sales

Computer literacy

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Banking systems

Job description

Northwest Bank is seeking a Video Teller in Muncie, IN to enhance customer experience through ITM-driven interactions and electronic channels. The role emphasizes building relationships, cross-selling products, and accurate transaction handling in a fast-paced environment.

Responsibilities include addressing customer needs, resolving issues, and explaining policies while maintaining compliance. The role may require evening and Saturday shifts and collaboration with branch staff.