Video Banker 1

City National Bank Of Wv; Cross Lanes (WV); On-site; USD 21,000 - 30,000; Full time

Job summary

City National Bank is seeking a Video Banker 1 to process customer transactions via Interactive Teller Machines (ITMs) in a fast-paced, customer‑service oriented environment.

This full-time, on-site role at Cross Lanes, WV requires a high school diploma, at least 6 months of front-line experience, and willingness to work extended hours, including weekends. You will balance cash, resolve issues, and refer customers to other services when appropriate.

Qualifications

• Must be comfortable appearing on camera and communicate effectively.
• High school diploma or equivalent.
• Minimum 6 months of front-line experience.
• Experience in a call center or customer service preferred.
• Ability to multi-task across several platforms.
• Ability to work extended hours including weekends and some holidays.
• Indoor work with occasional outdoor ITM hardware.

Responsibilities

• Assist customers using ITMs and educate them to use the interactive technology.
• Perform ITM transactions: check cashing, deposits, withdrawals, transfers and loan payments.
• Balance daily transactions and investigate/reconcile discrepancies.
• Balance customer transactions across multiple ITMs.
• Maintain high level of customer service and identify financial needs.
• Maintain a professional attitude and knowledge of bank products.
• Refer customers to other lines of business (mortgage, cash management, commercial, trust).
• Complete trainings within set time limits.
• Adhere to regulatory, audit and compliance policies.

Skills

Excellent communication

Customer relations

Attention to detail

Stress management

Education

High school diploma or equivalent

Tools

ITM systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Video Banker 1

Video Bankers Hourly Full-Time Tellers Cross Lanes, WV, US

2 days ago Requisition ID: 4863

City National Bank is a multi-award-winning and highly successful financial institution committed to delivering exceptional service to our customers-and that commitment extends across every role in our organization. We're looking for talented individuals who share our dedication to excellence and understand the vital role customer service plays in everything we do.

Why choose City National Bank?

At City, we understand that our employees are our greatest asset. That's why we offer an inclusive and supportive work environment where you can thrive both personally and professionally. Here's what sets us apart:

• Commitment to Excellence: We aim for excellence in everything we do. By joining our team, you'll be part of an organization that constantly strives for innovation and improvement -always with the customer experience in mind.
• Career Growth Opportunities: We believe strongly in providing support for you to grow your skills and build a successful career. You will have opportunities to learn and advance within our organization with comprehensive training programs and ongoing professional development.
• Competitive Compensation and Benefits: In addition to a competitive salary, we offer paid time off, paid parental leave, medical, dental & vision coverage, and a 401(k) match.
• Strong Company Culture: Our employees are the heart of our organization. We foster a positive, inclusive culture where collaboration thrives and every team member contributes to delivering exceptional service -whether directly or indirectly supporting our customers.

Summary Description

Responsible for processing customer transactions received via the Interactive Teller Machine (ITM) accurately and efficiently in a fast-paced environment in accordance with established policies and procedures while delivering exceptional service to our customers. ITM transactions normally include basic frontline transactions and are enacted over video from an offsite location for the convenience of our customers in our drive-up lanes.

Essential Functions

• Assists customers using the Interactive Teller Machines (ITMs). Educates customers to make them comfortable and competent using the interactive technology
• Responsible for the efficient, accurate, confidential and professional performance of functions processed via the ITM, including, but not limited to, check cashing, deposits, withdrawals, account transfers and loan payments.
• Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.
• Balances customer transactions via multiple ITMs
• Consistently executes customer service standards to provide excellent customer service, resolve problems, and identify customers’ financial needs
• Displays a positive and professional attitude at all times
• Maintains current knowledge of bank products and services
• Seeks opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust
• Completes all training within predetermined time limits
• Adheres to all bank regulatory, audit, and compliance policies and procedures

Position Requirements

• Must be comfortable appearing on camera and capable of communicating effectively through this channel
• High school diploma or equivalent
• Minimum 6 months of previous front line experience required
• Experience in a call center or other customer service environment preferred
• Ability to multi-task and work seamlessly and efficiently across several different platforms simultaneously
• Displays professional dress and demeanor
• Personal computer proficiency
• Ability to work extended hours beyond the normal work day, including weekends and some holiday work.
• Typically the employee may sit to perform work; however, there may be some standing, walking, bending and lifting 5-10 lbs
• Work is generally performed indoors in environmentally-controlled conditions. Periodically work outdoors to support ITM hardware
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Critical Skills/Expertise

• Excellent face-to-face communication and customer relations skills
• Knowledge of (or ability to learn) the bank's operating systems, policies and procedures
• Strong attention to detail
• Ability to calmly handle stressful situations

Schedule

Department hours are 7:00 a.m. to 8:00 p.m., Monday through Friday, and 7:00 a.m. to 5:00 p.m. Saturday

City National Bank is an Equal Opportunity Employer.