Video Teller: Customer-First Banker (ITM Focus)

Northwest Consumer Discount Company; Erie (Erie County); On-site; USD 2,066,400 - 2,755,200; Full time

Benefits offered by this job

Shift differential

Job summary

Northwest is hiring a Video Teller to serve customers through video channels, providing exceptional service and promoting Northwest products. You will handle multiple systems, balance drawers, and resolve inquiries with a focus on accuracy and compliance.

The role requires a High School Diploma, less than 2 years in relevant fields, and comfort with technology. The position may require some weekend hours and shift differential.

Qualifications

• Customer service experience preferred.
• Ability to work with multiple computer programs simultaneously.
• Basic banking operations knowledge and attention to detail.
• Strong communication and problem-solving skills.

Responsibilities

• Serve customers via video teller with professional, friendly service.
• Cross-sell Northwest products and refer to appropriate departments.
• Process transactions accurately and balance drawer.
• Explain policies and assist customers with ITM and digital banking tools.

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Northwest is hiring a Video Teller to serve customers through video channels, providing exceptional service and promoting Northwest products. You will handle multiple systems, balance drawers, and resolve inquiries with a focus on accuracy and compliance.

The role requires a High School Diploma, less than 2 years in relevant fields, and comfort with technology. The position may require some weekend hours and shift differential.