Video Teller Specialist ITM Banking & Customer Care

City National Bank; Cross Lanes (WV); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Medical, dental & vision coverage

401(k) match

Job summary

City National Bank in Cross Lanes, WV seeks an ITM Teller to process customer transactions accurately and efficiently via Interactive Teller Machines. The role emphasizes delivering exceptional service and building customer trust in a fast-paced environment.

You will educate customers on ITM usage, handle deposits, withdrawals, transfers and loan payments, balance cash totals, and refer opportunities to other banking services. A strong team player with reliable attendance is essential.

Qualifications

• High school diploma or equivalent.
• Minimum 6 months of previous front line experience required.
• Experience in a call center or other customer service environment preferred.
• Ability to multi-task and work across several platforms simultaneously.
• Displays professional dress and demeanor.
• Personal computer proficiency.
• Ability to work extended hours, including weekends and some holidays.
• May sit, with occasional standing, walking, bending and lifting 5–10 lbs.
• Indoors with occasional outdoor ITM support; reasonable accommodations available.
• Knowledge of the bank’s operating systems and procedures.

Responsibilities

• Assists customers using Interactive Teller Machines (ITMs) and educates them on the technology.
• Responsible for ITM transactions: check cashing, deposits, withdrawals, transfers and loan payments.
• Balances daily transactions and verifies cash totals; investigates and resolves out-of-balance conditions.
• Balances customer transactions via multiple ITMs.
• Delivers excellent customer service, resolves problems, and identifies customers’ financial needs.
• Maintains a positive and professional attitude at all times.
• Keeps current knowledge of bank products and services; refers to other lines of business as needed.
• Completes all training within predetermined time limits.
• Adheres to bank regulatory, audit, and compliance policies.

Skills

Excellent face-to-face communication

Customer relations skills

Attention to detail

Calm under pressure

Education

High school diploma or equivalent

Job description

City National Bank in Cross Lanes, WV seeks an ITM Teller to process customer transactions accurately and efficiently via Interactive Teller Machines. The role emphasizes delivering exceptional service and building customer trust in a fast-paced environment.

You will educate customers on ITM usage, handle deposits, withdrawals, transfers and loan payments, balance cash totals, and refer opportunities to other banking services. A strong team player with reliable attendance is essential.