Video Teller: ITM Banking Specialist with Growth & Benefits

City National Bank Of Wv; Cross Lanes (WV); On-site; USD 21,000 - 30,000; Full time

Job summary

City National Bank is seeking a Video Banker 1 to process customer transactions via Interactive Teller Machines (ITMs) in a fast-paced, customer‑service oriented environment.

This full-time, on-site role at Cross Lanes, WV requires a high school diploma, at least 6 months of front-line experience, and willingness to work extended hours, including weekends. You will balance cash, resolve issues, and refer customers to other services when appropriate.

Qualifications

• Must be comfortable appearing on camera and communicate effectively.
• High school diploma or equivalent.
• Minimum 6 months of front-line experience.
• Experience in a call center or customer service preferred.
• Ability to multi-task across several platforms.
• Ability to work extended hours including weekends and some holidays.
• Indoor work with occasional outdoor ITM hardware.

Responsibilities

• Assist customers using ITMs and educate them to use the interactive technology.
• Perform ITM transactions: check cashing, deposits, withdrawals, transfers and loan payments.
• Balance daily transactions and investigate/reconcile discrepancies.
• Balance customer transactions across multiple ITMs.
• Maintain high level of customer service and identify financial needs.
• Maintain a professional attitude and knowledge of bank products.
• Refer customers to other lines of business (mortgage, cash management, commercial, trust).
• Complete trainings within set time limits.
• Adhere to regulatory, audit and compliance policies.

Skills

Excellent communication

Customer relations

Attention to detail

Stress management

Education

High school diploma or equivalent

Tools

ITM systems

Job description

City National Bank is seeking a Video Banker 1 to process customer transactions via Interactive Teller Machines (ITMs) in a fast-paced, customer‑service oriented environment.

This full-time, on-site role at Cross Lanes, WV requires a high school diploma, at least 6 months of front-line experience, and willingness to work extended hours, including weekends. You will balance cash, resolve issues, and refer customers to other services when appropriate.