ITM Specialist: Customer-First Banking via Video Teller

Choiceone-Bank; Montrose (MI); Vor Ort; USD 25.000 - 33.000; Vollzeit

Zusammenfassung

ChoiceOne Bank seeks an ITM Specialist to handle transactions via the Interactive Video Teller Machine and deliver superior service in a professional setting. You will greet clients, understand their objectives, and process transactions accurately while maintaining product knowledge and following bank procedures.

The role emphasizes teamwork, timely service, and adherence to regulations, with opportunities to cross-sell ChoiceOne products.

Qualifikationen

• Strong communication and listening skills for customer interactions.
• Ability to analyze problems and propose solutions quickly.
• Commitment to quality service and financial discipline.
• Ethical conduct and integrity in handling transactions.

Aufgaben

• Assist customers via Interactive Video Teller Machine (ITM).
• Process financial transactions accurately and efficiently.
• Greet clients warmly and understand objectives through questions.
• Maintain product knowledge and refer ChoiceOne products when appropriate.
• Follow bank policies, audits, and regulatory requirements.
• Support teamwork and department meetings; ensure customer satisfaction.

Kenntnisse

Communication

Problem Solving

Customer Service

Ethics

Interpersonal Skills

Reliability

Ausbildung

High School Diploma or GED

Jobbeschreibung

ChoiceOne Bank seeks an ITM Specialist to handle transactions via the Interactive Video Teller Machine and deliver superior service in a professional setting. You will greet clients, understand their objectives, and process transactions accurately while maintaining product knowledge and following bank procedures.

The role emphasizes teamwork, timely service, and adherence to regulations, with opportunities to cross-sell ChoiceOne products.