Video Teller Specialist - ITM Banking & Service

Tower; Laurel (MD); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Low medical premiums

On-site role

Job summary

Tower Federal Credit Union seeks a Video Banker to deliver efficient, accurate teller services using ITM video technology in a on-site setting. You will represent the credit union, guide members through ITM steps, and promote Tower products while maintaining compliance with regulations.

The role requires strong customer service, clear communication, and a willingness to participate in ongoing training to expand product knowledge and security awareness.

Qualifications

• High school diploma or equivalent required.
• 1–3 years in a credit union or similar financial institution preferred.
• Demonstrated customer service experience.
• Equivalent mix of education and experience considered.

Responsibilities

• Process teller transactions via video ITM with accuracy and efficiency.
• Provide engaging, member-centric service through video and chat.
• Educate members on ITM usage and credit union products.
• Identify member needs and refer to appropriate teams.
• Maintain knowledge of Check Balance, ITM consoles, and related apps.
• Attend training to stay current on policies and products.

Skills

Video banking

Customer service

Communication

Problem solving

Time management

Education

High school diploma or equivalent

Job description

Tower Federal Credit Union seeks a Video Banker to deliver efficient, accurate teller services using ITM video technology in a on-site setting. You will represent the credit union, guide members through ITM steps, and promote Tower products while maintaining compliance with regulations.

The role requires strong customer service, clear communication, and a willingness to participate in ongoing training to expand product knowledge and security awareness.