Video Conference Host: Expert Tech Support for Depositions

Magna Legal Services; Philadelphia (Philadelphia County); On-site; USD 40,000 - 45,000; Full time

Job summary

Magna Legal Services in Philadelphia is seeking an experienced Video Conference Host to provide in-person technical and operational support for videoconference meetings and depositions in office conference rooms. The ideal candidate will combine strong customer service with solid tech skills, set up and test audiovisual equipment, assist with scheduling, and help coordinate events across the office.

A minimum of three years in technology support or customer service is required; MS Office

Qualifications

• At least three years of experience in technology support and/or customer service.
• Excellent customer service and written and verbal communication skills.
• Strong proficiency in Microsoft Office for documentation, data entry, and reporting.
• Ability to remotely troubleshoot connectivity issues involving Windows computers and Apple and Android smartphones accessing our video platforms.
• Strong critical-thinking and problem-solving skills.
• Collaborative team player who works effectively with colleagues across functions.
• Strong attention to detail and commitment to accuracy.

Responsibilities

• Provide in-person technical and operational support for videoconference meetings and depositions held in office conference rooms.
• Set up, test, monitor, and troubleshoot audiovisual equipment to ensure depositions and other scheduled events run smoothly.
• Prepare, package, ship, receive, and track equipment packs, confirming that all required components are included and functioning properly.
• Answer incoming phone calls and assist clients, resources, and coworkers with scheduling, technical support, and general service-related needs.
• Support additional audiovisual and technical needs throughout the office, including equipment setup, testing, basic troubleshooting, and coordination for special events.
• Maintain reasonable scheduling flexibility based on business needs, including occasional early arrivals or extended hours to support depositions and other related events through their official conclusion.

Skills

Tech support

Customer service

MS Office

Device troubleshooting

Communication

Team collaboration

Attention to detail

Tools

Microsoft Office

Job description

Magna Legal Services in Philadelphia is seeking an experienced Video Conference Host to provide in-person technical and operational support for videoconference meetings and depositions in office conference rooms. The ideal candidate will combine strong customer service with solid tech skills, set up and test audiovisual equipment, assist with scheduling, and help coordinate events across the office.

A minimum of three years in technology support or customer service is required; MS Office