Conference Room Tech Support Analyst

Morgan Lewis; Philadelphia (Philadelphia County); On-site; USD 50,000 - 65,000; Full time

Job summary

Morgan, Lewis & Bockius LLP, a leading global law firm, seeks an entry-level Technology Support Analyst for its Philadelphia office. The role focuses on desktop/laptop support and conference-room/AV systems to ensure end-user productivity.

You will support live meetings, prepare rooms, and document issues in ServiceNow. Reporting to the IT Manager, you will diagnose problems, assist with room setups, and escalate complex issues when needed, while maintaining professional service during

Qualifications

• High school diploma or equivalent; additional technical education, coursework, or practical experience is preferred.
• Basic understanding of computers, peripherals, conferencing tools, cables, displays, audio equipment, and common workplace technology.
• Strong interest in audiovisual, conferencing, event, or meeting-support technology.

Responsibilities

• Prepare conference rooms and meeting spaces for scheduled meetings, presentations, video conferences, and firm events.
• Provide live and time-sensitive support for meetings involving attorneys, clients, executives, professional staff, and outside participants.
• Support Microsoft Teams, Zoom, Microsoft Teams Rooms, and other firm-approved conferencing platforms.
• Set up and troubleshoot cameras, microphones, speakers, displays, projectors, room-control systems, cabling, adapters, and related audiovisual equipment.
• Respond quickly and professionally when technical problems occur during meetings and remain calm while troubleshooting under pressure.
• Document incidents and service requests accurately in ServiceNow, including equipment details, troubleshooting steps, outcomes, and required follow-up.
• Escalate complex issues to senior support staff, vendors, facilities, networking, or other IT teams while maintaining ownership of communication and follow-through.

Skills

Customer service

Communication

Interpersonal skills

Time management

Education

High school diploma

Tools

ServiceNow

Microsoft Teams

Zoom

Job description

Morgan, Lewis & Bockius LLP, a leading global law firm, seeks an entry-level Technology Support Analyst for its Philadelphia office. The role focuses on desktop/laptop support and conference-room/AV systems to ensure end-user productivity.

You will support live meetings, prepare rooms, and document issues in ServiceNow. Reporting to the IT Manager, you will diagnose problems, assist with room setups, and escalate complex issues when needed, while maintaining professional service during