Remote Deposition Support Specialist

Paszkiewicz Litigation Services; Glen Carbon (IL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

401k matching

EAP

Dental

Vision

Health Insurance

Life Insurance

Paid holidays

Paid time off

Job summary

Paszkiewicz Litigation Services in Glen Carbon, IL seeks a full-time Remote Deposition Services Representative to support clients by shipping equipment, guiding participants through remote attendance, and troubleshooting technical issues. Comprehensive training is provided and you report to the Video Manager.

The role requires strong customer service, attention to detail, and proficiency with videoconferencing platforms. In-office position with a team-focused environment and growth opportunities.

Qualifications

• Strong customer service skills under pressure
• Excellent attention to detail and multitasking in a fast-paced environment
• Strong written and verbal communication skills
• Customer service or client relations background
• Experience providing basic technical support
• Proficiency with Zoom and other videoconferencing platforms
• Ability to think critically and troubleshoot issues in real time

Responsibilities

• Guide participants through audio, video, and connectivity setup, ensuring a seamless experience
• Maintain professional and clear communication
• Adapt quickly to evolving client needs
• Provide live technical support for attorneys, court reporters, and other participants during remote depositions
• Troubleshoot and resolve issues related to videoconferencing platforms

Skills

Customer service

Attention to detail

Written and verbal communication

Client relations

Technical support

Videoconferencing proficiency

Critical thinking

Job description

Paszkiewicz Litigation Services in Glen Carbon, IL seeks a full-time Remote Deposition Services Representative to support clients by shipping equipment, guiding participants through remote attendance, and troubleshooting technical issues. Comprehensive training is provided and you report to the Video Manager.

The role requires strong customer service, attention to detail, and proficiency with videoconferencing platforms. In-office position with a team-focused environment and growth opportunities.