Live-Deposition IT Support Specialist

Magna Legal Services; United States; Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Flexible on-call shifts

Job summary

Magna Legal Services is looking for a Customer Support Specialist to assist court reporters using their digital product, Maggie. In this role, you will quickly resolve issues, provide technical support during live proceedings, and coordinate with IT teams for hardware problems.

The ideal candidate has over 3 years of technical support experience, calm under pressure, and excellent written communication skills. A salary range of $60,000 - $75,000 annually is offered, along with benefits.

Qualifications

• 3+ years in customer-facing technical support.
• Experience with B2B SaaS or legal tech environments.
• Ability to triage technical issues effectively.

Responsibilities

• Field inbound tickets, calls, and chats from users.
• Resolve common issues and triage incoming problems.
• Take on-call shifts for P0 emergencies.

Skills

Customer-facing technical support

Calm under pressure

Strong written communication

Basic networking fluency

Self-starter

Tools

Zendesk

Jira Service Management

Job description

Magna Legal Services is looking for a Customer Support Specialist to assist court reporters using their digital product, Maggie. In this role, you will quickly resolve issues, provide technical support during live proceedings, and coordinate with IT teams for hardware problems.

The ideal candidate has over 3 years of technical support experience, calm under pressure, and excellent written communication skills. A salary range of $60,000 - $75,000 annually is offered, along with benefits.