Conference Room Tech Support Specialist

Morgan, Lewis & Bockius LLP; Philadelphia (Philadelphia County); On-site; USD 42,000 - 65,000; Full time

Job summary

Morgan, Lewis & Bockius LLP in Philadelphia seeks a Technology Support Analyst to maintain desktop/laptop systems and support conference rooms and AV technology to ensure end-user productivity. Reporting to the IT Manager, the role involves front-line support for meetings, video conferencing, Teams and Zoom, and documenting incidents in ServiceNow.

Entry-level candidate who is customer-focused and eager to learn is welcomed.

Qualifications

• High school diploma or equivalent; technical education preferred.
• Basic understanding of computers, peripherals, conferencing tools and AV equipment.
• Interest in audiovisual and meeting-support technology.
• Strong customer-service, communication, and interpersonal skills.
• Dependable, punctual, and able to prioritize in time-sensitive situations.
• Ability to learn unfamiliar systems through training and hands-on practice.

Responsibilities

• Prepare conference rooms and meeting spaces for meetings and events.
• Provide live support for meetings involving attorneys and clients.
• Support Microsoft Teams, Zoom, Teams Rooms, and other platforms.
• Set up and troubleshoot cameras, microphones, displays, and projectors.
• Document incidents and service requests in ServiceNow.
• Escalate complex issues and coordinate with IT teams as needed.
• Maintain inventories of AV equipment and room accessories.
• Create simple user guides and room checklists.

Skills

Customer service

Communication

Time management

On-site support

Documentation

Education

High school diploma

Tools

Microsoft Teams

Zoom

Teams Rooms

ServiceNow

Job description

Morgan, Lewis & Bockius LLP in Philadelphia seeks a Technology Support Analyst to maintain desktop/laptop systems and support conference rooms and AV technology to ensure end-user productivity. Reporting to the IT Manager, the role involves front-line support for meetings, video conferencing, Teams and Zoom, and documenting incidents in ServiceNow.

Entry-level candidate who is customer-focused and eager to learn is welcomed.