Video Conference Host

Magna Legal Services; Philadelphia (Philadelphia County); On-site; USD 40,000 - 45,000; Full time

Job summary

Magna Legal Services in Philadelphia is seeking an experienced Video Conference Host to provide in-person technical and operational support for videoconference meetings and depositions in office conference rooms. The ideal candidate will combine strong customer service with solid tech skills, set up and test audiovisual equipment, assist with scheduling, and help coordinate events across the office.

A minimum of three years in technology support or customer service is required; MS Office

Qualifications

• At least three years of experience in technology support and/or customer service.
• Excellent customer service and written and verbal communication skills.
• Strong proficiency in Microsoft Office for documentation, data entry, and reporting.
• Ability to remotely troubleshoot connectivity issues involving Windows computers and Apple and Android smartphones accessing our video platforms.
• Strong critical-thinking and problem-solving skills.
• Collaborative team player who works effectively with colleagues across functions.
• Strong attention to detail and commitment to accuracy.

Responsibilities

• Provide in-person technical and operational support for videoconference meetings and depositions held in office conference rooms.
• Set up, test, monitor, and troubleshoot audiovisual equipment to ensure depositions and other scheduled events run smoothly.
• Prepare, package, ship, receive, and track equipment packs, confirming that all required components are included and functioning properly.
• Answer incoming phone calls and assist clients, resources, and coworkers with scheduling, technical support, and general service-related needs.
• Support additional audiovisual and technical needs throughout the office, including equipment setup, testing, basic troubleshooting, and coordination for special events.
• Maintain reasonable scheduling flexibility based on business needs, including occasional early arrivals or extended hours to support depositions and other related events through their official conclusion.

Skills

Tech support

Customer service

MS Office

Device troubleshooting

Communication

Team collaboration

Attention to detail

Tools

Microsoft Office

Job description

Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support at every stage of a case. From court reporting and record retrieval to jury consulting, investigations, litigation graphics, and language services, we help our clients navigate complex legal challenges with confidence. Our reputation is built on the expertise, dedication, and professionalism of our team, and we’re proud to foster a culture where talented people can do meaningful work and grow their careers.

Magna Legal Services is seeking an experienced Video Conference Host to join our Philadelphia office. The ideal candidate will bring a strong background in customer service and technical and operational support, along with proficiency in Microsoft Office applications.

Primary Responsibilities

• Provide in-person technical and operational support for videoconference meetings and depositions held in office conference rooms.
• Set up, test, monitor, and troubleshoot audiovisual equipment to ensure depositions and other scheduled events run smoothly.
• Prepare, package, ship, receive, and track equipment packs, confirming that all required components are included and functioning properly.
• Answer incoming phone calls and assist clients, resources, and coworkers with scheduling, technical support, and general service-related needs.
• Support additional audiovisual and technical needs throughout the office, including equipment setup, testing, basic troubleshooting, and coordination for special events.
• Maintain reasonable scheduling flexibility based on business needs, including occasional early arrivals or extended hours to support depositions and other related events through their official conclusion.

Desired Background

• At least three years of experience in technology support and/or customer service
• Excellent customer service and written and verbal communication skills, with a commitment to professionalism, responsiveness, and clarity in all client interactions
• Strong proficiency in Microsoft Office for documentation, data entry, and reporting
• Ability to remotely troubleshoot connectivity issues involving Windows computers and Apple and Android smartphones accessing our video platforms
• Strong critical-thinking and problem-solving skills, with the ability to assess issues and identify effective solutions
• Collaborative team player who works effectively with colleagues across functions
• Strong attention to detail and commitment to accuracy

$40,000 - $45,000 a year

An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of the total compensation package for employees.

Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.