Technology Support Specialist

Morgan, Lewis & Bockius LLP; Pennsylvania; On-site; USD 52,000 - 76,000; Full time

Job summary

Morgan, Lewis & Bockius LLP, a global law firm, seeks a Technology Support Analyst to manage desktop/laptop systems and provide front-line AV/meeting support from our Philadelphia office. The role emphasizes dependable, curious, and customer-focused work, with room for learning and growth.

The position reports to the IT Manager and follows a 9:00 am – 5:30 pm EST schedule, primarily handling conference rooms, video meetings, and related technologies to keep end-users productive and efficient.

Qualifications

• Basic understanding of computers, peripherals, conferencing tools, cables, displays, audio equipment.
• Strong interest in audiovisual, conferencing, event, or meeting-support technology.
• Excellent customer service and interpersonal skills.
• Willingness to learn and follow procedures when needed.

Responsibilities

• Prepare conference rooms and spaces for meetings, presentations, video conferences, and events.
• Provide live support for meetings with attorneys, clients, executives and staff.
• Support Microsoft Teams, Zoom, Teams Rooms and other approved platforms.
• Document incidents and service requests in ServiceNow with details and outcomes.
• Escalate complex issues to senior staff while maintaining communication and ownership.

Skills

Customer service

Communication

Punctuality

Teamwork

Education

High school diploma or equivalent

Tools

ServiceNow

Job description

Morgan, Lewis & Bockius LLP, one of the world’s leading global law firms, with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking a Technology Support Analyst to support desktop/laptop computer systems of a moderate to complex nature to ensure end-user productivity and efficiency.

Reporting to the IT Manager, the Technology Support Specialist provides front-line support for conference rooms, audiovisual systems, video meetings, and other meeting technologies. The position is designed for an entry-level candidate who is dependable, curious, customer-focused, and willing to learn. The specialist helps prepare rooms, test equipment, support live meetings, identify potential problems before they affect users, and document or escalated issues appropriately.

This position will reside in the Philadelphia office and will work a daily schedule of 9:00 am – 5:30 pm EST.

Responsibilities Include

• Prepare conference rooms and meeting spaces for scheduled meetings, presentations, video conferences, and firm events.
• Perform routine room checks, equipment testing, and preventive maintenance to confirm systems are ready for use.
• Provide live and time-sensitive support for meetings involving attorneys, clients, executives, professional staff, and outside participants.
• Support Microsoft Teams, Zoom, Microsoft Teams Rooms, and other firm-approved conferencing platforms.
• Set up and troubleshoot cameras, microphones, speakers, displays, projectors, room-control systems, cabling, adapters, and related audiovisual equipment.
• Respond quickly and professionally when technical problems occur during meetings and remain calm while troubleshooting under pressure.
• Monitor meeting schedules, prioritize overlapping requests, and coordinate coverage for multiple rooms or events.
• Proactively identify equipment, room, or scheduling issues and take appropriate action without waiting for detailed instructions.
• Assist users with screen sharing, audio and video settings, presentation connections, guest participation, and basic meeting controls.
• Document incidents and service requests accurately in ServiceNow, including equipment details, troubleshooting steps, outcomes, and required follow-up.
• Escalate complex issues to senior support staff, vendors, facilities, networking, or other IT teams while maintaining ownership of communication and follow-through.
• Maintain inventories of audiovisual equipment, adapters, cables, loaner devices, and room accessories.
• Assist with installation, replacement, testing, and basic configuration of conference-room and multimedia technology.
• Create and update simple user instructions, room guides, checklists, and internal support documentation.
• Provide limited general technology support when needed, while maintaining conference-room and meeting support as the primary focus of the role.
• Perform other related duties as assigned based on operational needs.

Experience And Qualifications

• High school diploma or equivalent; additional technical education, coursework, or practical experience is preferred.
• Basic understanding of computers, peripherals, conferencing tools, cables, displays, audio equipment, and common workplace technology.
• Strong interest in audiovisual, conferencing, event, or meeting-support technology.
• Excellent customer-service, communication, and interpersonal skills.
• Dependable and punctual, with the ability to arrive early for scheduled meetings and complete required room checks.
• Ability to follow procedures while also using initiative and sound judgment when unexpected issues arise.
• Ability to manage multiple requests, remain organized, and work effectively in time-sensitive situations.
• Attention to detail and willingness to take ownership of tasks through completion.
• Ability to learn unfamiliar systems through training, documentation, research, and hands-on practice.
• Ability to move and set up common audiovisual equipment and work on-site as required.

Preferred Qualifications

• Prior customer-service, help-desk, event-support, classroom-technology, hospitality, or audiovisual experience.
• Familiarity with Microsoft Teams, Zoom, Teams Rooms, cameras, microphones, speakers, displays, or room-control systems.
• Experience working in a professional services, legal, corporate, educational, or conference environment.
• Experience documenting work in a ticketing system such as ServiceNow.

Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value inclusion and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

California Applicants

Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates

Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law. If you believe you need a reasonable accommodation during the application process, please contact Talent Acquisition at 888.534.5003 or [e-mail]

If hired, your employment relationship with the firm will be on an "at-will" basis, meaning that the firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected.