Video Banking Teller - Part-Time

United Community Banks Inc.; Northern (KY); Hybrid; USD 25,000 - 26,000; Part time

Job summary

United Community is seeking a part-time Interactive Teller on-site to assist customers via live video ITMs. You will guide transactions, promote banking solutions, and resolve issues while ensuring security and compliance in daily operations.

The role emphasizes strong communication, multitasking, and the ability to build virtual rapport with customers across platforms, including evenings and weekends.

Qualifications

• Flexibility to work rotating shifts, including evenings and weekends.
• Strong interpersonal and communication skills, particularly in a video-based environment.
• Ability to build rapport and foster relationships virtually.
• Familiarity with bank operations, products, and services.
• Commitment to compliance with bank policies and procedures.
• Analytical mindset with the ability to solve problems independently.
• High attention to detail and multitasking capabilities.
• Proficiency in navigating multiple software platforms simultaneously.
• Discretion in handling sensitive information and assessing risk.

Responsibilities

• Deliver a seamless and engaging experience guiding customers through ITM transactions.
• Process a variety of transactions including checking, savings, loans, credit cards, cash/check deposits and withdrawals, and identity verification.
• Evaluate transaction risks, adhere to bank policies, and mitigate losses.
• Identify customer needs and recommend banking products and services.
• Troubleshoot and resolve customer concerns while maintaining high service standards.
• Assist with ATM/Debit Card services, including monitoring system status, submitting service tickets, and inquiries.

Job description

United Community is seeking a part-time Interactive Teller on-site to assist customers via live video ITMs. You will guide transactions, promote banking solutions, and resolve issues while ensuring security and compliance in daily operations.

The role emphasizes strong communication, multitasking, and the ability to build virtual rapport with customers across platforms, including evenings and weekends.