Interactive Teller - PT

United Community Banks Inc.; Northern (KY); Hybrid; USD 25,000 - 26,000; Part time

Job summary

United Community is seeking a part-time Interactive Teller on-site to assist customers via live video ITMs. You will guide transactions, promote banking solutions, and resolve issues while ensuring security and compliance in daily operations.

The role emphasizes strong communication, multitasking, and the ability to build virtual rapport with customers across platforms, including evenings and weekends.

Qualifications

• Flexibility to work rotating shifts, including evenings and weekends.
• Strong interpersonal and communication skills, particularly in a video-based environment.
• Ability to build rapport and foster relationships virtually.
• Familiarity with bank operations, products, and services.
• Commitment to compliance with bank policies and procedures.
• Analytical mindset with the ability to solve problems independently.
• High attention to detail and multitasking capabilities.
• Proficiency in navigating multiple software platforms simultaneously.
• Discretion in handling sensitive information and assessing risk.

Responsibilities

• Deliver a seamless and engaging experience guiding customers through ITM transactions.
• Process a variety of transactions including checking, savings, loans, credit cards, cash/check deposits and withdrawals, and identity verification.
• Evaluate transaction risks, adhere to bank policies, and mitigate losses.
• Identify customer needs and recommend banking products and services.
• Troubleshoot and resolve customer concerns while maintaining high service standards.
• Assist with ATM/Debit Card services, including monitoring system status, submitting service tickets, and inquiries.

Job description

Overview

United Community is seeking a customer-focusedInteractive Teller to join our team. This part-time, on-site role combines personalized service with advanced banking technology, allowing you to assist customers through Interactive Teller Machines (ITMs). You’ll process transactions, resolve issues, and promote banking solutions through live video interactions, helping deliver a seamless and engaging experience.

What You’ll Do

• Customer Engagement:Deliver a seamless and engaging experience by guiding customers through ITM transactions.
• Transaction Management:Process a variety of transactions including checking, savings, loans, credit cards, cash/check deposits and withdrawals, and identity verification.
• Risk Assessment:Evaluate transaction risks, adhere to bank policies, and implement measures to mitigate potential losses.
• Product Advocacy:Identify customer needs and recommend appropriate banking products and services.
• Issue Resolution:Efficiently troubleshoot and resolve customer concerns while maintaining high service standards.
• Technical Support:Assist with ATM/Debit Card services, including monitoring system status, submitting service tickets, and responding to inquiries.

Requirements For Success

• Flexibility to work rotating shifts, including evenings and weekends.
• Strong interpersonal and communication skills, particularly in a video-based environment.
• Ability to build rapport and foster relationships virtually.
• Familiarity with bank operations, products, and services.
• Commitment to compliance with bank policies and procedures.
• Analytical mindset with the ability to solve problems independently.
• High attention to detail and multitasking capabilities.
• Proficiency in navigating multiple software platforms simultaneously.
• Discretion in handling sensitive information and assessing risk.

Preferred:

• Prior experience as a teller or in retail banking/financial institution operations.
• Background in customer service and/or sales.
• Bilingual fluency in English and Spanish.

Conditions of Employment

• Must be able to pass a background & credit check
• This is a part-time, non-remote position.

FLSA Status: Non-exempt

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Pay Range

USD $18.00 - USD $18.50 /Hr.