Interactive Teller - PT

United Community Bank; Blairsville (Indiana County); Presencial; USD 25 000 - 26 000; Tempo parcial

Resumo da oferta

United Community Bank is seeking a part-time Interactive Teller on-site in Blairsville, PA to deliver a seamless customer experience via live video ITM interactions. You will guide customers through transactions, respond to questions, and promote banking solutions with professionalism.

Strong communication, multitasking across software platforms, and adherence to bank policies are essential. Bilingual English/Spanish is a plus.

Qualificações

• Customer-focused with strong communication and rapport-building.
• Ability to work rotating shifts including evenings and weekends.
• Familiarity with bank operations and procedures.
• Discretion with sensitive information and risk assessment.

Responsabilidades

• Guide customers through ITM transactions via live video.
• Process deposits, withdrawals, checks and card transactions.
• Assess transaction risk and ensure policy compliance.
• Promote banking products and services to customers.
• Resolve customer issues quickly while maintaining service standards.
• Provide ITM and debit card support and escalate tickets when needed.

Conhecimentos

Interpersonal skills

Communication skills

Analytical mindset

Attention to detail

Software multitasking

Descrição da oferta de emprego

Overview

United Community is seeking a customer-focusedInteractive Teller to join our team. This part-time, on-site role combines personalized service with advanced banking technology, allowing you to assist customers through Interactive Teller Machines (ITMs). You’ll process transactions, resolve issues, and promote banking solutions through live video interactions, helping deliver a seamless and engaging experience.

What You’ll Do

• Customer Engagement:Deliver a seamless and engaging experience by guiding customers through ITM transactions.
• Transaction Management:Process a variety of transactions including checking, savings, loans, credit cards, cash/check deposits and withdrawals, and identity verification.
• Risk Assessment:Evaluate transaction risks, adhere to bank policies, and implement measures to mitigate potential losses.
• Product Advocacy:Identify customer needs and recommend appropriate banking products and services.
• Issue Resolution:Efficiently troubleshoot and resolve customer concerns while maintaining high service standards.
• Technical Support:Assist with ATM/Debit Card services, including monitoring system status, submitting service tickets, and responding to inquiries.

Requirements For Success

• Flexibility to work rotating shifts, including evenings and weekends.
• Strong interpersonal and communication skills, particularly in a video-based environment.
• Ability to build rapport and foster relationships virtually.
• Familiarity with bank operations, products, and services.
• Commitment to compliance with bank policies and procedures.
• Analytical mindset with the ability to solve problems independently.
• High attention to detail and multitasking capabilities.
• Proficiency in navigating multiple software platforms simultaneously.
• Discretion in handling sensitive information and assessing risk.

Preferred:

• Prior experience as a teller or in retail banking/financial institution operations.
• Background in customer service and/or sales.
• Bilingual fluency in English and Spanish.

Conditions of Employment

• Must be able to pass a background & credit check
• This is a part-time, non-remote position.

FLSA Status: Non-exempt

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Pay Range

USD $18.00 - USD $18.50 /Hr.