Video Banking & Call Center Specialist – Flexible Hours

Fidelity Bank Co.; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Fidelity Bank Co. is seeking a customer care specialist to provide outstanding service through Interactive Banking Machines, video teller interactions, and call center support.

You will handle calls, video chats, and online chats, communicating clearly to complete transactions and requests. The role requires strong written and verbal communication, plus knowledge of Fidelity Bank products and confidentiality commitments.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Customer service/chat support experience and solid computer skills.

Responsibilities

• Provide outstanding customer service via Interactive Banking Machines and Call Center.
• Handle incoming calls, video interactions, and online chats.
• Interact with customers on camera and over the phone using new technology.
• Clearly communicate transactions and requests, both verbally and in writing.
• Be knowledgeable about Fidelity Bank products and services.
• Refer products that enhance the customer banking experience.
• Collaborate with teammates across the Bank to ensure great service.
• Maintain confidentiality and uphold Fidelity’s core values.

Skills

Communication skills

Customer service

Chat support

Computer skills

Education

High school diploma

Job description

Fidelity Bank Co. is seeking a customer care specialist to provide outstanding service through Interactive Banking Machines, video teller interactions, and call center support.

You will handle calls, video chats, and online chats, communicating clearly to complete transactions and requests. The role requires strong written and verbal communication, plus knowledge of Fidelity Bank products and confidentiality commitments.