Banking Support & Customer Care Specialist

1stnb; Brownsville (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

FCBI is seeking a customer service professional to support customers via inbound/outbound calls, live chat, secure messages, and email. The role requires juggling multiple applications, delivering accurate information, and resolving issues with urgency.

Cross-selling bank services and maintaining solid internal relationships are key aspects. The candidate should possess strong communication skills, 6–12 months of related experience, and the ability to work in a fast-paced, team-based

Qualifications

• High School Diploma or equivalent is required.
• 18 years of age or older.
• 6-12 months banking or call center experience preferred.
• Proven professional writing ability.
• Ability to type 30-45 wpm.
• Strong MS Office knowledge (Excel/Word).
• Excellent oral and written communication and phone etiquette.
• Commitment to superior customer service and teamwork.
• Ability to adapt to fast-paced environment and multi-task.
• Reliable attendance and ability to meet deadlines.
• Pass background investigation and be authorized to work in the US.

Responsibilities

• Provide daily customer support across calls, chat, secure messages, and email.
• Toggle between multiple applications while assisting customers.
• Resolve issues, seeking higher-level approval when needed.
• Provide accurate information to resolve customer inquiries at first contact.
• Cross-sell bank services and products.
• Research and respond to customer complaints with team input.
• Build relationships and create positive experiences to drive engagement.
• Resolve operational/technical issues per policy and procedures.
• Follow all FCBI systems and procedures; maintain relations across departments.
• Meet deadlines and performance targets; available weekdays and holidays during bank hours.
• Perform additional tasks as requested by supervisors.

Skills

Customer service

Written communication

Typing speed 30-45 wpm

Microsoft Office (Excel/Word)

Interpersonal communication

Teamwork

Problem solving

Detail oriented

Multi-tasking

Punctual attendance

Background check compliant

Authorized to work in the US

Education

High School Diploma or equivalent

Tools

Microsoft Office (Excel and Word)

Job description

FCBI is seeking a customer service professional to support customers via inbound/outbound calls, live chat, secure messages, and email. The role requires juggling multiple applications, delivering accurate information, and resolving issues with urgency.

Cross-selling bank services and maintaining solid internal relationships are key aspects. The candidate should possess strong communication skills, 6–12 months of related experience, and the ability to work in a fast-paced, team-based