Video Teller & Banking Support Specialist

Citizens Bank; Pittsburgh (Allegheny County); On-site; USD 33,000 - 39,000; Full time

Job summary

Citizens Bank is hiring a Virtual Assistant to greet customers via Interactive Teller Machine and deliver a friendly, productive experience. You’ll handle routine transactions, provide lending advice, and refer customers to appropriate services while educating them on digital banking options.

The role emphasizes accuracy, compliance with policies, and strong customer relationships, with on-site shifts and weekend coverage. Spanish certification may be required during onboarding.

Qualifications

• High School degree or GED required.
• Experience in banking or teller transactions preferred.
• Strong listening and communication skills; capable across video channels.

Responsibilities

• Be the face of Citizens, friendly and helpful in every interaction.
• Communicate effectively via video and chat technology.
• Perform routine teller transactions and maintenance requests.
• Educate customers on online and mobile banking options and offers.
• Provide a memorable customer experience.

Skills

Customer service

Communication

Video interactions

Cash handling

Education

High School diploma or GED

Job description

Citizens Bank is hiring a Virtual Assistant to greet customers via Interactive Teller Machine and deliver a friendly, productive experience. You’ll handle routine transactions, provide lending advice, and refer customers to appropriate services while educating them on digital banking options.

The role emphasizes accuracy, compliance with policies, and strong customer relationships, with on-site shifts and weekend coverage. Spanish certification may be required during onboarding.