Video Banking Support Specialist

Insight Global; Cincinnati (OH); On-site; USD 40,000 - 50,000; Full time

Job summary

A financial services organization in Cincinnati is seeking a Video Banking Agent to deliver high-quality customer service via video chats. This role focuses on helping customers with personal banking inquiries related to checking accounts, transactions, and loans. The ideal candidate should have experience in customer service, excellent communication skills, and the ability to handle multiple inquiries efficiently, ensuring first contact resolution. The position requires professionalism and may involve assisting in technical problem-solving.

Qualifications

• 1-3 years of recent experience in customer service or professional office experience.
• Previous client facing banking experience.
• Ability to receive 25-30 inbound calls daily.

Responsibilities

• Provide a high-quality customer service experience for personal bankers.
• Help customers troubleshoot questions or issues via inbound video chats.
• Resolve customer inquiries or issues with respect to any loan product offered.

Skills

Customer service

Oral communication

High professionalism

Bilingual (Spanish and English)

Education

Bachelor's degree in related field

Job description

A financial services organization in Cincinnati is seeking a Video Banking Agent to deliver high-quality customer service via video chats. This role focuses on helping customers with personal banking inquiries related to checking accounts, transactions, and loans. The ideal candidate should have experience in customer service, excellent communication skills, and the ability to handle multiple inquiries efficiently, ensuring first contact resolution. The position requires professionalism and may involve assisting in technical problem-solving.