Video Teller and Call Center Specialist - Flexible Hours

Fidelity Bank, NA; Wichita (KS); On-site; USD 35,000 - 50,000; Full time

Job summary

Fidelity Bank, NA in Wichita, KS is seeking a customer-focused professional for our call center and interactive banking channels. You will help customers using video teller machines, online chats, and phone calls to access information and services that enhance their banking experience.

In this role you will reference Fidelity Bank products, deliver outstanding service, handle inquiries with strong communication, and collaborate with teammates to uphold confidentiality and our core values.

Qualifications

• A high school diploma (or equivalent).
• Strong written and verbal communication skills.
• Customer service/chat support experience as well as strong computer skills.
• Ability to work late and/or flexible hours.

Responsibilities

• Providing outstanding customer service through Interactive Banking Machines (video teller machines) and our Call Center.
• Receiving incoming calls, video interactions, and online chats.
• Interacting with customers on camera and phone and utilizing new technology.
• Possessing strong communication skills verbally and written to accurately complete transactions and requests for customers.
• Demonstrating knowledge of Fidelity Bank products and services.
• Referring products that provide a better banking experience for our customers.
• Fostering teamwork across all areas of the Bank.
• Maintaining strict standards of confidentiality and perform duties in a manner that supports Fidelity’s core values.

Skills

Customer service

Communication skills

Chat support

Computer skills

Education

High school diploma

Job description

Fidelity Bank, NA in Wichita, KS is seeking a customer-focused professional for our call center and interactive banking channels. You will help customers using video teller machines, online chats, and phone calls to access information and services that enhance their banking experience.

In this role you will reference Fidelity Bank products, deliver outstanding service, handle inquiries with strong communication, and collaborate with teammates to uphold confidentiality and our core values.