Contact Center Banker

Fidelity Bank Co.; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Fidelity Bank Co. is seeking a customer care specialist to provide outstanding service through Interactive Banking Machines, video teller interactions, and call center support.

You will handle calls, video chats, and online chats, communicating clearly to complete transactions and requests. The role requires strong written and verbal communication, plus knowledge of Fidelity Bank products and confidentiality commitments.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Customer service/chat support experience and solid computer skills.

Responsibilities

• Provide outstanding customer service via Interactive Banking Machines and Call Center.
• Handle incoming calls, video interactions, and online chats.
• Interact with customers on camera and over the phone using new technology.
• Clearly communicate transactions and requests, both verbally and in writing.
• Be knowledgeable about Fidelity Bank products and services.
• Refer products that enhance the customer banking experience.
• Collaborate with teammates across the Bank to ensure great service.
• Maintain confidentiality and uphold Fidelity’s core values.

Skills

Communication skills

Customer service

Chat support

Computer skills

Education

High school diploma

Job description

Job Overview

Members of our call center and customer care teams love to solve problems and connect customers to information and services that improve their banking experience. You’ll work alongside external and internal customers in all aspects of retail banking. Whether through Interactive Banking technology, online chats or over the phone, our team members are always ready to lend a helping hand to customers and fellow employees alike. If you consider yourself a problem-solving pro or a customer-service hero, let’s talk..

The candidate for this position will be responsible for:

• Providing outstanding customer service through Interactive Banking Machines (video teller machines) and our Call Center
• Receiving incoming calls, video interactions, and online chats
• Interacting with customers on camera and phone and utilizing new technology
• Possessing strong communication skills verbally and written to accurately complete transactions and requests for customers
• Demonstrating knowledge of Fidelity Bank products and services
• Referring products that provide a better banking experience for our customers
• Fostering teamwork across all areas of the Bank
• Maintaining strict standards of confidentiality and perform duties in a manner that supports Fidelity’s core values

Requirements for the position include:

• A high school diploma (or equivalent)
• Strong written and verbal communication skills
• Customer service/chat support experience as well as strong computer skills
• Ability to work late and/or flexible hours

EEO/Veterans/Disabled

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.