Veterinary Specialty CSR — Client Care & Scheduling

Brief Media, Inc.; Charlottesville (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Paid time off and paid parental leave

Health, dental, and vision insurance

Employee discounts

401K with company match

Job summary

Virginia Veterinary Specialty & Emergency seeks a Specialty Client Services Representative (CSR) to greet clients with warmth, answer phones, schedule appointments, and manage patient check-ins and payments. This full-time role supports our specialty departments with empathetic, professional service.

The CSR will collaborate with doctors, technicians, and staff to ensure smooth visits, accurate records, and a positive client experience while handling flexible hours including evenings, weekends,

Qualifications

• 1 year previous experience in veterinary medicine or 2 years experience in human health medicine preferred.
• Excellent communication and problem‑solving skills.
• Ability to remain calm and compassionate in emotional or high‑pressure situations.
• Strong organizational skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet clients with warmth and empathy in stressful situations.
• Answer phones, schedule appointments, and manage patient check-ins/outs.
• Collect payments and explain financial transactions clearly and professionally.
• Maintain accurate medical records and ensure hospital cleanliness.
• Collaborate closely with veterinary staff to support patient care.

Skills

Communication

Problem solving

Organizational skills

Empathy

Job description

Virginia Veterinary Specialty & Emergency seeks a Specialty Client Services Representative (CSR) to greet clients with warmth, answer phones, schedule appointments, and manage patient check-ins and payments. This full-time role supports our specialty departments with empathetic, professional service.

The CSR will collaborate with doctors, technicians, and staff to ensure smooth visits, accurate records, and a positive client experience while handling flexible hours including evenings, weekends,