Veterinary Client Services Specialist

NVA General Practice; Troutville (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Botetourt Veterinary Hospital is seeking a Customer Service Representative (CSR) to be the primary communication link with clients, scheduling appointments and supporting front-desk operations.

The CSR role requires calm, compassionate communication, multitasking during busy periods, and a solid understanding of hospital workflows to ensure accurate handling of client inquiries and payments.

Qualifications

• High school degree or equivalent preferred.
• Prior CSR experience is a plus.
• Minimum 18 years old.

Responsibilities

• Manage appointments and front desk operations to control hospital flow.
• Answer phone calls promptly and professionally.
• Greet clients and check in/out patients.
• Handle payments and billing inquiries.
• Maintain accurate client and patient records in Cornerstone.
• Coordinate with team for patient care and service delivery.

Skills

Client services

Interpersonal skills

Computer skills

Math skills

Telephone etiquette

English language

Education

High school degree or equivalent preferred

Tools

Microsoft Office

Email

Cornerstone

Job description

Botetourt Veterinary Hospital is seeking a Customer Service Representative (CSR) to be the primary communication link with clients, scheduling appointments and supporting front-desk operations.

The CSR role requires calm, compassionate communication, multitasking during busy periods, and a solid understanding of hospital workflows to ensure accurate handling of client inquiries and payments.