Veterinary Client Care Specialist

Bay Beach Veterinary Hospital; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

Bay Beach Veterinary Hospital in Virginia Beach, Virginia seeks a Client Service Representative (CSR) to deliver exceptional service in person and over the phone. The CSR supports daily operations, maintains patient records, and assists the veterinary team in providing outstanding patient care.

We offer a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) plan, paid time off, and holidays. Flexibility with hours is required to support the hospital.

Qualifications

• High school diploma or equivalent required.
• Veterinary or animal care background strongly valued.
• Basic computer proficiency and scheduling tools.
• Able to perform basic math for cash handling and billing.
• Professional, empathetic communication with clients.

Responsibilities

• Greet clients and patients warmly with professionalism and empathy.
• Check-in and check-out efficiently; liaise with staff on patient status.
• Maintain client records and process charges accurately; ensure payments.
• Schedule and confirm appointments; triage based on urgency.
• Assist with hospital communications about services, vaccines, and aftercare.

Skills

Customer service

Communication

Empathy

Cash handling

Scheduling

Education

High school diploma or equivalent

Tools

Practice management software

Microsoft Office

Job description

Bay Beach Veterinary Hospital in Virginia Beach, Virginia seeks a Client Service Representative (CSR) to deliver exceptional service in person and over the phone. The CSR supports daily operations, maintains patient records, and assists the veterinary team in providing outstanding patient care.

We offer a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) plan, paid time off, and holidays. Flexibility with hours is required to support the hospital.