Veterinary Front Desk & Client Care Specialist

Talentify; Troutville (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

The Botetourt Veterinary Hospital is seeking a Customer Service Representative (CSR) to be the frontline of client interactions. You will manage appointments, greet clients, and handle phone and email inquiries with empathy and professionalism.

Responsibilities include front desk operations, scheduling, basic billing, and assisting with medications and patient records. A calm, organized demeanor and strong people skills are essential in a fast-paced veterinary setting.

Qualifications

• Experience in customer service in a professional setting.
• Strong communication and organizational skills required.
• Ability to handle money and credit card transactions.

Responsibilities

• Manage appointments and front desk operations.
• Answer and triage phone calls and emails.
• Greet clients and identify patients during check-in/check-out.
• Process payments and inform clients about billing options.
• Maintain accurate client and patient records and forms.

Skills

Client services

Interpersonal skills

Basic computer skills

Basic math

Telephone etiquette

English language

Education

High school degree or equivalent

Tools

Cornerstone

Microsoft Office

Job description

The Botetourt Veterinary Hospital is seeking a Customer Service Representative (CSR) to be the frontline of client interactions. You will manage appointments, greet clients, and handle phone and email inquiries with empathy and professionalism.

Responsibilities include front desk operations, scheduling, basic billing, and assisting with medications and patient records. A calm, organized demeanor and strong people skills are essential in a fast-paced veterinary setting.