Specialty Client Services Representative (CSR)

Innovetive PetCare; Charlottesville (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Parental leave

Health insurance

401K with company match

Employee discounts

Job summary

Virginia Veterinary Specialty & Emergency in Charlottesville, VA is seeking a Client Service Representative (CSR) for our front desk. This full-time role supports our specialty medicine teams by greeting clients, handling check-ins, scheduling, and payments.

You will work with veterinarians, technicians, and assistants in a collaborative, client-focused environment, with opportunities to grow and training in veterinary care.

Qualifications

• At least 1 year of previous experience in veterinary medicine, or 2 years in human medicine preferred.
• Excellent communication and problem-solving skills.
• Ability to remain calm and compassionate in emotional or high-pressure situations.
• Strong organizational skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet clients with warmth and empathy in stressful situations.
• Answer phones, schedule appointments, and manage patient check-ins/outs.
• Collect payments and explain financial transactions clearly and professionally.
• Maintain accurate medical records and ensure hospital cleanliness.
• Collaborate closely with veterinary staff to support patient care.

Skills

Communication skills

Problem solving

Organizational skills

Empathy

Job description

Specialty Client Services Representative (CSR)

Department: Receptionists

Employment Type: Full Time

Location: Charlottesville, Virginia

Compensation: $18.00 - $20.00 / hour

Description

Specialty Veterinary Client Service Representative (CSR)

Do you enjoy building relationships with clients and being part of a team that provides advanced veterinary care?
Join our front desk team at Virginia Veterinary Specialty & Emergency as a Client Service Representative (CSR) and play a vital role in supporting our patients, their families, and our specialty teams.

• Full-time schedule: 5 shifts per week, 8 hours each
• Dedicated to our specialty medicine departments (supporting Internal Medicine, Surgery, and other advanced services)
• Opportunities to work closely with specialists, technicians, and assistants in a collaborative, client-focused environment

Some of the responsibilities you will own in this role:

• Greet clients with warmth and empathy in stressful situations
• Answer phones, schedule appointments, and manage patient check-ins/outs
• Collect payments and explain financial transactions clearly and professionally
• Maintain accurate medical records and ensure hospital cleanliness
• Collaborate closely with veterinary staff to support patient care

Preferred Qualifications

• At least 1 year pf previous experience in veterinary medicine, or 2 years in human medicine preferred
• Excellent communication and problem-solving skills
• Ability to remain calm and compassionate in emotional or high-pressure situations
• Strong organizational skills and attention to detail
• Flexibility to work evenings, weekends, and holidays

Benefits

• Be part of a mission-driven team that saves lives every day
• Opportunities for growth and training in the veterinary field
• Supportive leadership and a collaborative work environment
• Competitive pay
• Paid time off and paid parental leave
• Health, dental, vision insurance
• Employee discounts
• 401K with company match