Veterinary Client Services Representative — Care & Scheduling

Abqpetcarehospital; Pleasanton (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Job summary

National Veterinary Associates (NVA) is seeking a Customer Service Representative (CSR) to act as a liaison, provide product and service information, and resolve issues our customer accounts may face with accuracy and efficiency.

You will respond to inquiries across multiple channels, verify client information, and support scheduling and paperwork processes while maintaining a professional, empathetic demeanor and ensuring satisfaction.

Qualifications

• Customer service experience preferred.
• Ability to verify client information and de-escalate situations.
• Familiarity with basic administrative tasks.

Responsibilities

• Maintain a positive, empathetic, professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Know our products inside and out to answer questions.
• Process orders, forms, and new client applications.
• Keep records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Verify client/patient information.
• Deescalate situations with clients before presenting to mgmt.
• Basic quote/estimate knowledge.
• Daily cleaning tasks, cleaning the reception/waiting area.
• Scan documents and email to neighboring practices and owners.
• Schedule appointments; manage doctors' schedule and client/doctor needs.
• Traffic flow mgmt.
• Educate clients; provide information on animal husbandry, wellness care and disease/parasite prevention

Job description

National Veterinary Associates (NVA) is seeking a Customer Service Representative (CSR) to act as a liaison, provide product and service information, and resolve issues our customer accounts may face with accuracy and efficiency.

You will respond to inquiries across multiple channels, verify client information, and support scheduling and paperwork processes while maintaining a professional, empathetic demeanor and ensuring satisfaction.