Veterinary Receptionist

Southern Veterinary Partners; Decatur (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dedicated team at a full-service veterinary clinic as a Receptionist, where you'll play a crucial role in ensuring smooth operations and exceptional client service. In this position, you'll handle scheduling, manage financial transactions, and maintain detailed medical records, all while providing compassionate care to pets and their owners. This role offers a unique opportunity to be part of a recognized workplace committed to collaboration and growth in the veterinary field. If you're organized, empathetic, and eager to make a positive impact in your community, this is the perfect opportunity for you.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance

Short Term Disability

Paid Time Off

Educational Assistance

Teladoc Access

Discounted Veterinary Care

Employee Assistance Program

Qualifications

• Experience in a veterinary or medical office is preferred.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Receive and place calls for scheduling appointments.
• Maintain accurate client and pet records.
• Provide excellent customer service and educate clients.

Skills

Customer Service

Organizational Skills

Veterinary Terminology Knowledge

Communication Skills

Critical Thinking

Tools

Veterinary Software

Job description

Clairmont Animal Hospital is an AAHA-accredited, full-service veterinary clinic dedicated to the treatment of cats and dogs. We are open seven days a week for general, advanced, and emergency veterinary treatment, and we also offer pet boarding.

Since 1990, our veterinarians and staff have been serving the pets of Decatur, Atlanta, and the surrounding area from our same location. We remain committed to providing the best veterinary care and the latest medical technology for dogs and cats.

As a Receptionist, you will:

• Receive and place calls to clients for scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, such as referral documentation and medical history.
• Assist clients by providing instructions, information, invoices, dispensing prescriptions as directed by the veterinarian, and scheduling future appointments.
• Use hospital computer systems to document medical records and communicate with clients and team members.
• Manage the hospital's financial transactions accurately, following cash and credit procedures, and proper opening and closing protocols.
• Provide excellent customer service and communicate professionally.
• Educate clients on pet health, preventative care, treatment options, and hospital services.
• Maintain a positive attitude in all interactions with clients, pets, and team members.
• Show empathy toward clients and treat pets with compassion and respect.

• Operate standard office and business equipment.
• Possess knowledge of veterinary terminology and procedures.
• Have a flexible schedule, including some weekends and holidays.
• Experience with veterinary software is preferred.
• Work independently and accept direction on tasks.
• Organizational skills are essential.
• Apply critical thinking to identify solutions and evaluate approaches.
• Communicate effectively, exercise good judgment, and manage stressful situations.

• Pay range of $11.35-$19.50/hour based on experience.
• Benefits include Health Care Plan (Medical, Dental & Vision), Retirement Plan (401k), Life Insurance, Short Term Disability, Paid Time Off, educational assistance, Teladoc access, discounted veterinary care, Employee Assistance Program, and more.
• Join a large network of over 5,000 veterinary professionals committed to collaboration and career growth.
• Make a positive impact in your community, tackle diverse tasks, and help animals alongside a dedicated team.

Our continuous growth and dedication have earned us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022, and inclusion in Inc. 5000’s “Fastest Growing Companies in America” (2018-2022), as well as the Birmingham Business Journal's