Veterinary Receptionist - Cincinnati, OH

Vetcor; Cincinnati, Cary (OH, NC); On-site; USD 30,000 - 50,000; Full time

Job summary

A forward-thinking company is seeking a dedicated Veterinary Receptionist to join their dynamic team. This role involves engaging with clients, managing appointments, and ensuring a smooth experience for pet owners. The ideal candidate will thrive in a fast-paced environment and possess excellent communication skills. With a focus on quality and precision, this position offers a supportive culture and opportunities for professional development. If you're passionate about pets and looking to make a difference in a collaborative setting, this opportunity is perfect for you.

Benefits

401(k) matching

Referral bonus program

Sick Time / Paid Time Off

Free/discounted lab work for employee pets

Pet discounts on services and products

Professional development allowances

Uniform allowance

Employee Assistance Program

Employee discount program

Quarterly Team Rewards Bonus Program

Qualifications

• 3 years of customer service experience required.
• 1 year of veterinary receptionist experience preferred.

Responsibilities

• Answer multi-line phones and schedule appointments.
• Engage with clients and provide support according to policies.

Skills

Customer Service

Veterinary Receptionist

Multitasking

Communication

Job description

Who we are

Join our professional Veterinary team! We are a fast-paced, full-service Veterinary Hospital specializing in companion animal medicine.

Qualifications

• Experience: Customer Service, 3 years REQUIRED; Veterinary receptionist, 1 year (Preferred)

• Job location: Cincinnati, OH 45238, within 5 to 10 miles (Preferred)

Roles & Responsibilities:

• Answer multi-line phones, schedule appointments, perform filing, greet/receive clients, and process invoices at the end of appointments
• Serve as front line in client communication
• Answer incoming customer inquiries
• Collaborate with management on new products, services, and policies
• Record customer information in our database
• Engage with clients professionally and actively listen to their concerns
• Provide support and solutions according to company policies
• Perform other duties as requested

Company Culture:

• Detail-oriented: focused on quality and precision
• Outcome-oriented: results-focused with strong performance culture
• Stable: traditional, with strong processes
• People-oriented: supportive and fair
• Team-oriented: cooperative and collaborative

Communication Methods:

• Email
• Phone
• In-person

Qualifications & Skills:

• Well-spoken and quick-thinking
• Ability to multitask and stay composed in a busy environment

Work Schedule/Hours:

• Weekdays: 11 am or noon to 9 pm, with occasional AM shifts
• Saturdays: 7:30 am to 3 pm

Financial Benefits:

• Flexible compensation reflecting skills and performance
• 401(k) matching & Roth Retirement Savings Plan
• 529 Savings Plan
• Referral bonus program

Wellness Benefits:

• Sick Time / Paid Time Off
• Free/discounted lab work for employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits:

• Quarterly Team Rewards Bonus Program
• Professional development and continuing education allowances
• Uniform allowance

Lifestyle Benefits:

• Employee Assistance Program
• Employee discount program

If you are passionate about pets and believe this position suits you, apply now to meet us!

Diversity, equity, and inclusion are core values at Covedale Pet Hospital and Vetcor. We are committed to creating an inclusive environment where all employees feel a sense of belonging and can reach their full potential.