Veterinary Receptionist

iHire; Huntsville (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A dedicated animal clinic in Huntsville is seeking an experienced Veterinary Receptionist. This role involves providing outstanding client service, managing appointments, and ensuring a positive experience for pets and their owners. Ideal candidates will have experience in veterinary settings and strong communication skills. Join a compassionate team committed to animal care and client satisfaction.

Benefits

Dental insurance

Vision insurance

Paid time off

Opportunities for professional development

Qualifications

• 1-3 years of experience as a receptionist in a veterinary practice.
• Ability to multitask and remain calm under pressure.

Responsibilities

• Greet clients and patients warmly, providing a friendly first impression.
• Manage the daily appointment calendar and client records.
• Handle sensitive situations with empathy and discretion.

Skills

Customer Service

Communication

Detail-oriented

Education

High school diploma

Tools

AVImark

Cornerstone

eVetPractice

Job description

We are seeking a compassionate, organized, and experienced Veterinary Receptionist to join our dedicated team at Huntsville Animal Clinic. The ideal candidate will have a proven track record in a veterinary or animal care setting and excel at providing outstanding client service. As the first point of contact for our clients, you will play a vital role in ensuring a positive experience for both pets and their owners.

**Key Responsibilities:**

- Greet clients and patients warmly, providing a friendly and professional first impression

- Answer multi-line phones, schedule appointments, and manage the daily appointment calendar

- Accurately enter and update client and patient records in the practice management system

- Handle client check-in and check-out, including invoicing and payment processing

- Communicate clearly with clients regarding appointment reminders, follow-up care, and general inquiries

- Liaise between clients and veterinary staff to relay messages and ensure smooth workflow

- Maintain cleanliness and organization of the reception area and client waiting room

- Manage prescription refills and coordinate with veterinarians for approvals

- Assist with inventory management, including ordering and stocking front desk supplies

- Handle sensitive situations with empathy and discretion, especially in cases of emergencies or euthanasia

- Follow all clinic protocols and confidentiality guidelines

**Qualifications:**

- Minimum 1-3 years of experience as a receptionist in a veterinary practice or similar animal care environment

- Strong customer service and communication skills, both verbal and written

- Proficient in veterinary practice management software (e.g., AVImark, Cornerstone, eVetPractice)

- Ability to multitask and remain calm under pressure in a fast-paced environment

- Detail-oriented and highly organized

- Compassion for animals and their owners

- Ability to work flexible hours, including evenings and weekends if required

- High school diploma or equivalent required; additional training or certification in veterinary reception or office administration is a plus

- Competitive pay based on experience

- Dental, and vision insurance

- Paid time off and holidays

- Opportunities for professional development and continuing education

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