Veterinary Hospital Concierge: Elevate Client Care

Petco; City of Poughkeepsie (NY); Presencial; USD 21.000 - 29.000; Jornada completa

Descripción de la vacante

Petco is seeking a Concierge for its Vetco Total Care hospital to deliver exceptional client and patient experiences. You will manage calls, scheduling, and greetings, while supporting the medical team to ensure smooth clinic operations.

Excellent communication, compassion, and teamwork are essential. Required: high school diploma and at least 1 year in veterinary or customer-facing roles, with strong phone and computer skills.

Formación

• High school diploma required.
• At least 1 year in veterinary practice or customer-facing role.
• Excellent written and verbal communication skills.
• Compassionate and professional demeanor under stress.
• Exceptional telephone and computer skills.
• Team player willing to adapt and learn.

Responsabilidades

• Answer practice phone and route calls.
• Maintain hospital appointment calendar and online bookings.
• Greet visitors and patients, manage waiting times.
• Assist in training new staff and disseminating knowledge.
• Keep waiting area clean and stocked, disinfect as needed.
• Confirm appointments via client-preferred method.
• Provide backup support for staff during busy periods.

Conocimientos

Customer service

Verbal communication

Written communication

Telephone skills

Computer skills

Team player

Compassionate

Educación

High school diploma

1 year veterinary or customer-facing experience

Practice Management System experience (preferred)

Herramientas

Practice Management System

Descripción del empleo

Petco is seeking a Concierge for its Vetco Total Care hospital to deliver exceptional client and patient experiences. You will manage calls, scheduling, and greetings, while supporting the medical team to ensure smooth clinic operations.

Excellent communication, compassion, and teamwork are essential. Required: high school diploma and at least 1 year in veterinary or customer-facing roles, with strong phone and computer skills.