Veterinary Client Care Concierge

Petco; Bethpage (NY); On-site; USD 21,000 - 31,000; Full time

Job summary

Petco's Vetco Total Care hospital in Bethpage, NY is seeking a Hospital Concierge to deliver exceptional customer care to clients and patients. You will represent our mission, greet clients, manage the appointment calendar, and route calls with professionalism.

You will support clinical staff, ensure the waiting area stays clean, confirm appointments, and assist with basic hospital operations. High school diploma and at least one year in veterinary or customer-facing roles are required, with

Qualifications

• Excellent written and verbal communication skills.
• Must be compassionate and maintain professionalism in stressful situations.
• Must have exceptional telephone and computer skills.
• Successful team player willing to learn and adapt.

Responsibilities

• Answer the practice phone and route calls.
• Maintain hospital appointment calendar and schedule appointments.
• Greet visitors by name and notify staff of arrivals; monitor wait times.
• Assist in training new staff and disseminating knowledge.
• Keep waiting area clean and stocked; disinfect as needed.

Skills

Communication

Customer service

Telephone skills

Teamwork

Compassionate

Education

High school diploma

Job description

Petco's Vetco Total Care hospital in Bethpage, NY is seeking a Hospital Concierge to deliver exceptional customer care to clients and patients. You will represent our mission, greet clients, manage the appointment calendar, and route calls with professionalism.

You will support clinical staff, ensure the waiting area stays clean, confirm appointments, and assist with basic hospital operations. High school diploma and at least one year in veterinary or customer-facing roles are required, with