Veterinary Front Desk Concierge for Pets

Petco Animal Supplies, Inc.; Medford (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Hospital Concierge to deliver outstanding client care at our Vetco Total Care hospital. You will be the first and last point of contact for clients, ensuring a welcoming, efficient experience for both pets and people.

The role emphasizes compassion, strong communication, and teamwork, with duties ranging from phone management to scheduling, greeting visitors, and supporting staff during busy periods.

Qualifications

• High school diploma required.
• At least 1 year of veterinary practice or customer-facing experience.
• Excellent written and verbal communication skills.
• Must be compassionate and maintain a professional demeanor under stress.
• Exceptional telephone and computer skills.
• Team player willing to learn and adapt to change.
• Preferred: experience with a Practice Management System.

Responsibilities

• Answer the practice phone and route calls.
• Maintain hospital appointment calendar and schedule bookings.
• Greet visitors and monitor wait times; notify staff as needed.
• Assist in training new staff and share knowledge.
• Keep waiting area clean and stocked; disinfect if needed.
• Confirm appointments via client preferred method and adjust as necessary.
• Provide backup support to technical staff when needed.

Skills

Customer service

Communication

Compassionate

Telephone skills

Computer skills

Team player

Education

High school diploma

Tools

Practice Management System

Job description

Petco Animal Supplies, Inc. is seeking a Hospital Concierge to deliver outstanding client care at our Vetco Total Care hospital. You will be the first and last point of contact for clients, ensuring a welcoming, efficient experience for both pets and people.

The role emphasizes compassion, strong communication, and teamwork, with duties ranging from phone management to scheduling, greeting visitors, and supporting staff during busy periods.